Designing a tablet interface to help restaurants process delivery orders efficiently
The Orderin Merchant Tablet App helps restaurant staff manage incoming delivery orders, coordinate drivers, and keep orders moving through the delivery workflow.
My role focused on translating existing research and product requirements into high-fidelity interface designs, validating the solution through usability testing, and refining the final product experience.
Orderin
Lead UX/UI designer
Restaurant merchant tablet app (Android)
Enable restaurant staff to process delivery orders quickly and accurately.
The discovery work, user journeys, and wireframes had already been completed before I joined the project.
My responsibility was to take the existing research and translate it into production-ready interface designs and prototypes, ensuring the solution worked effectively for real restaurant staff.
My work focused on four key areas:
To validate the design, I conducted usability testing with restaurant staff at a McDonald’s branch. The goal was to ensure users could process incoming orders efficiently and without confusion.
Participants included cashiers, restaurant managers, and administrative staff responsible for handling delivery orders.
The test focused on tasks such as:
Sessions were recorded using screen, video, and audio recordings to capture behaviour and feedback.
Overall, participants were able to complete the core tasks successfully.
However, testing surfaced several usability improvements:
The usability testing helped validate the core workflow while identifying several improvements to strengthen the experience.
Design updates included:
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